Welcome to Natija's alternate dispute resolution platform! By accessing our Website, Portal, and Online Dispute Resolution Services (ODR Services), you agree to abide by the following Terms of Use (ToU) and all related policies and agreements. Please read these terms carefully before using our services. 1. Acceptance of Terms: By accessing the ODR Services provided by Natija through our Portal, you acknowledge and agree to comply with these ToU, along with our Rules and Procedures (R&P) and Privacy Policy (PP) available on our Website (www.natija.in). In case of any conflict between these ToU and a Specific Agreement between you and Natija, the Specific Agreement prevails. 2. Active Disputes: An Active Dispute arises when all parties involved in a dispute accept an invitation to use our ODR Services via Natija's Portal. Violation of these ToU during an Active Dispute may result in suspension or limitation of services. 3. Compliance: Users are solely responsible for understanding and adhering to Indian laws applicable to their use of the Website, Portal, and ODR Services. 4. Dispute Resolution: Access to ODR Services is contingent upon prompt payment of agreed fees. 5. Non-Arbitrable Matters: Certain disputes, as outlined in our ToU, may not be eligible for resolution through our platform due to legal restrictions. 6. Eligibility and Restrictions: Users must meet eligibility criteria and agree not to engage in prohibited activities outlined in our ToU. 7. Indemnity: Users agree to indemnify Natija against any claims arising from their use of our services. 8. Confidentiality: Communications and materials related to dispute resolution are confidential and should not be used for other purposes. 9. Limitation of Liability: Natija and its licensors are not liable for damages resulting from the use of our services, subject to applicable law. 10. Modifications: Natija reserves the right to modify these ToU, with any changes posted on our Website. 11. Governing Law: These ToU are governed by Indian law, with disputes subject to the jurisdiction of courts in Nagpur, India. 12. Contact: For questions or inquiries regarding these ToU, contact us at [email protected]. By using our platform, you agree to these terms and conditions. Thank you for choosing Natija for your dispute resolution needs!